TERMS AND CONDITIONS
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE VERY CAREFULLY BEFORE USING THIS WEBSITE.
This document governs your relationship with HOODKRAFT FOODS GLOBAL and owners of www.hoodkraftfoods.com.
Access to use this website,its products and services available through www.hoodkraftfoods.com are subject to the following terms and conditions and other applicable law.By using our website,you are agreeing to all of the terms of services,as maybe updated from time to time. Access to our website is on a temporary basis,and we reserve the right to withdraw or amend the services without prior notice.
Our site may contain links to other websites,which are not operated by HOODKRAFT FOODS GLOBAL,the owners of www.hoodkraftfoods.com and which we have no control over the linked sites.We accept no responsibility for the other websites not controlled by us or for any loss or damage that may arise from your use of these websites.
- The personal information we collect.
When you place an order,we need to know name,email address residential/contact address and telephone number,so that we can get back to you,if we have any queries.
- Use of personal information on our website
By using a history of your purchase,we will be able to discern our recommendations of products that will be of specific interest. we may also use the information we collect to notify you from.time to time about changes to the website,the latest new products and our special offers.
- How we protect you
Your order is processed by secure server software that encode all information you input before it is sent to us.We follow the stringent measure on security procedures to ensure proper storage and careful disclosure of information so that nothing happens to your private details.
- What we do with your information
We may have to disclose your information to our certified courier companies or third party contractors in order to process your delivery,however,it will not be disclosed to any organization aside from HOODKRAFT FOODS GLOBAL for any purpose other than the execution of your order.
TERMS OF SERVICES
By placing an order,you are offering to purchase a product and subject to the following terms and conditions.
All orders are subject to availability and confirmation of order price.Dispatch times may vary to availability and subject to any delays resulting from postal delays or force majeure from which we will not be held responsible.
In order to contract with www.hoodkraftfoods.com,you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.HOODKRAFT FOODS GLOBAL reserves the right to reject any request made by you when it is suspicious.If your order is accepted,we will inform you email and we will confirm the identity.
When you place an order,you undertake that all details you provided to us are true and accurate,that you are authorized user of the credit or debit card used to place your order and that there is sufficient funds to cover the cost of goods placed.All prices advertised are subject to change.
- a) Our Contract
When you place an order,you will receive an acknowledgement email confirming receipt of your order.This email will only be acknowledgement and will not constitute acceptance of you order.A contract between us will not be formed until we send you a confirmation email that your goods ordered have been dispatched.
- b) Pricing and availability
In as much as we strive to ensure that all details, descriptions and prices which appears on our website and accurate, errors might occur.If we discover an error in the price of any good(s) which you have ordered,we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.If we’re unable to contact you,we will treat the order as cancelled.If you cancel and you have already paid for the goods,you will receive a full refund.
- c) Payment
Upon receiving your order,we carry out a standard authorization check on your payment card to ensure there’s a sufficient funds to fulfill the transaction.Your card will be debited once authorization has been received.
- d) Variation
HOODKRAFT FOODS GLOBAL shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the services and/or any page on our website.
- e) Complaints
We operate a complaint handling procedures,which we use to try resolve dispute amicably when they first arise.Please, contact us through the relevant channel on our contact us page,if you have any complain or comments.
- f) Entire Agreement
The above terms of services constitute the entire agreement of the parties and supercedes any and all preceding agreements between you and HOODKRAFT FOODS GLOBAL.
In- Home and Parcel deliveries
Our goal is to offer you the best delivery/shipping options,no matter your destination.On a daily basis,we deliver to numerous customers globally ensuring a swift responsiveness at all times.
Some notable courier companies have been contracted to perform your delivery services.In order to ensure that your delivery is successful,your cooperation is highly vital.
RETURNS AND CANCELLATIONS
- a) Return Policy
We accept returns and exchange:
Our policy last 5 working days.If 5 working days have passed by since your item(s) was delivered to you, unfortunately,we can’t offer you a refund or exchange.To be eligible for a refund,your item(s) must be unused and in the same condition that you received it.It must also be in the original packaging.To complete your return,we require a receipt or proof of purchase.
Once a customer’s return is received and inspected,we will send you an email of notification.We will also notify the customer of approval or rejection of their refund.If the refund is approved,then the customer’s refund will be processed and a credit will automatically be applied to the customer’s credit card or original method of payment within 10 working days.
If an item qualifies for an exchange,an exchange will be arranged and sent back to the customer.To return your item(s),you should contact is through the relevant section of our contact page to arrange the collection from you.You will bear the shipping cost for returning your item(s).
Until we receive the item(s) returned,we will take no responsibility for any item lost on transit.
- b) Cancellation policy
If you are requesting to cancel an order that has been processed and shipped,we apologize,as orders placed online and processed are shipped immediately from our distribution center to ensure order fulfillment and delivery time.